Shipping Policy
Shipping & Delivery Policy
Triventek Solutions Private Limited
At Triventek Solutions Private Limited, we strive to deliver your orders safely and efficiently. This Shipping & Delivery Policy outlines our processing timelines, delivery coverage, and related guidelines.
1. Shipping Coverage
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We currently ship across India
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Free shipping may be offered on select or all orders (as applicable on the website)
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International shipping is not available at this time
2. Order Processing
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Orders are processed within 1–2 business days (excluding weekends and public holidays)
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Orders placed after 5:00 PM IST will be processed on the next working day
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During high-demand periods (sales, festive seasons), processing times may be slightly extended
3. Estimated Delivery Timeline
Delivery timelines depend on your location:
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Metro Cities: 3–5 business days
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Non-Metro Areas: 5–8 business days
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Remote Locations: 7–10 business days (subject to courier availability)
Note: Delivery timelines are estimates and may be affected by weather conditions, courier delays, strikes, or other unforeseen circumstances.
4. Order Tracking
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Once your order is dispatched, you will receive a tracking link via SMS or email
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You may also log in to your account on our website to track your order status
5. Damaged, Tampered, or Missing Items
If your order:
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Arrives damaged, tampered, or incomplete,
Please follow these steps:
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Take clear photos/videos immediately upon delivery
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Report the issue within 48 hours of delivery
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Share your Order ID and supporting images
After verification, we will assist with a replacement or refund as per our Refund & Returns Policy.
6. Delivery Responsibility
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Customers must provide accurate shipping details at checkout
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In case of failed delivery attempts due to incorrect address or unavailability, the order may be returned to us
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Re-delivery may incur additional charges
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While we work with reliable logistics partners, Triventek Solutions Private Limited is not liable for delays caused by third-party courier services or circumstances beyond our control
Contact & Company Information
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Company Name: Triventek Solutions Private Limited
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Website: https://agastonshop.com/
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Email: support@agastonshop.com
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Phone: +91 9839369729
Registered Address:
SECOND FLOOR BACK SIDE, F-9, KH NO-437,
GALI NO-3, VIJAY BLOCK, LAXMI NAGAR,
New Delhi, East Delhi, Delhi – 110092, India