Cancellation Policy
Cancellation Policy
Triventek Solutions Private Limited
At Triventek Solutions Private Limited, we understand that you may need to cancel an order. This policy outlines the conditions under which cancellations are accepted.
1. Cancellation Before Dispatch
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Orders can be cancelled within 12 hours of placement, provided they have not been processed or dispatched
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Once an order enters processing (packing/shipping stage), cancellation requests may not be accepted
To request cancellation, please share:
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Order ID
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Reason for cancellation
2. Orders Already Dispatched
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Once an order has been shipped, it cannot be cancelled
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However, you may request a return after delivery, subject to our Refund & Returns Policy
3. Refund for Cancelled Orders
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If a prepaid order is cancelled before dispatch, a full refund will be issued
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Refunds are processed to the original payment method within 5–10 business days
Note:
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Processing time may vary depending on your bank or payment provider
4. Cancellation by Company Triventek Solutions Private Limited reserves the right to cancel any order under the following conditions:
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Product is out of stock or discontinued
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Payment is failed, incomplete, or flagged as suspicious
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Delivery location is not serviceable
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Errors related to pricing, product listing, or technical issues
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Orders suspected of fraudulent or bulk misuse activity
In such cases:
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Customers will be notified promptly
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A full refund will be issued (if payment has been made)
5. Fraud Prevention
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We reserve the right to cancel or refuse orders in cases of suspicious activity
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Additional verification may be required for certain transactions
Contact & Company Information
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Company Name: Triventek Solutions Private Limited
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Website: https://agastonshop.com/
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Email: support@agastonshop.com
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Phone: +91 9839369729
Registered Address:
SECOND FLOOR BACK SIDE, F-9, KH NO-437,
GALI NO-3, VIJAY BLOCK, LAXMI NAGAR,
New Delhi, East Delhi, Delhi – 110092, India